24/7 Emergency Restoration Services

24/7 Water, Fire & Mold Restoration in Elgin & the Chicago Suburbs

Emergency response for water damage, fire and smoke damage, mold, storm damage, and sewage cleanup across Kane, Cook, DuPage, and Will counties. Insurance claim coordination from day one.

Restore Your True Eden

Call Now for Emergency Help(224) 454-4376Request an Inspection

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  • 24/7 Emergency Response
  • Insurance Claim Assistance
  • Local Chicago Suburbs Company
  • Water, Fire, Mold & Storm Damage

Our Restoration Services

Single point of contact from emergency response through reconstruction. IICRC-trained crews, insurance documentation built in, and one schedule from day one.

Water Damage Restoration

Burst pipes, flooded basements, appliance failures, ice-dam leaks. We extract standing water, dry structures with industrial equipment, and document the full loss for your insurance claim.

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Fire & Smoke Damage Restoration

From kitchen fires to whole-structure damage. We handle emergency board-up, soot removal, smoke-odor elimination, content cleaning, and coordinate the claim from day one.

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Mold Remediation

Hidden mold from past water damage or humidity issues. IICRC-trained technicians use containment, negative air, and HEPA filtration to remove mold safely and prevent recurrence.

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Storm Damage Restoration

Wind, hail, tree-impact, and storm-driven roof leaks. Emergency tarping and board-up, water mitigation inside the structure, and full repair coordination.

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Sewage Cleanup

Backups from sewer mains, sump-pump failure, or septic issues. Category 3 ("black water") cleanup with strict PPE, containment, antimicrobial treatment, and structural drying.

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Reconstruction

Once mitigation is complete, we rebuild back to pre-loss condition. Drywall, flooring, paint, cabinetry, and full structural repairs — coordinated under one roof so you have one point of contact.

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Asbestos Abatement

Found in floor tile, pipe insulation, popcorn ceilings, and siding in many pre-1990 homes. Testing, containment, licensed removal, and legal disposal — managed as part of your restoration project.

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Contents & Pack-Out

Your belongings, inventoried and photographed, packed out, cleaned and deodorized, stored in climate-controlled space, and returned when the structure is ready — with the itemized list your carrier needs.

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What to Do Right Now

Steps to take in the first 15 minutes

Fast, practical guidance for the most common emergencies. When in doubt, stop and call — we will talk you through it.

  1. 1If safe, shut off the water at the main valve.
  2. 2Cut power to the affected area at the breaker if water has reached outlets or appliances.
  3. 3Move valuables, documents, and electronics out of standing water.
  4. 4Do not use a household vacuum on standing water.
  5. 5Photograph everything for your insurance claim — then call us.
Call (224) 454-4376 now

Our Restoration Process

Six steps from the emergency call to reconstruction — all coordinated under one roof so you have one schedule, one scope, and one point of contact.

  1. 1

    Emergency Call

    You reach a live person 24/7. We gather the loss type, address, and urgency, then dispatch a crew.

  2. 2

    On-Site Inspection

    We document the damage with photos and moisture readings, identify the source, and confirm scope.

  3. 3

    Water Extraction & Damage Control

    Stop the loss from getting worse: water extraction, board-up, tarping, content protection, containment.

  4. 4

    Drying, Cleanup & Mitigation

    Industrial drying equipment, antimicrobial treatment, soot/smoke removal, mold containment as needed.

  5. 5

    Insurance Documentation

    Full claim package: photos, moisture logs, equipment readings, scope of work, line-item pricing — sent direct to your carrier.

  6. 6

    Reconstruction Coordination

    Drywall, flooring, paint, cabinetry, structural repairs — coordinated under one roof until your property is back to pre-loss condition.

Payment & Insurance — Straight Talk

We work for you — not the insurance company.

Restoration companies that wait on the insurance check leave your house waiting on an adjuster's timeline. We flip it: work starts now, we bill your insurance directly, and every job produces a claim-standard documentation package — you just cover your deductible.

How payment and insurance work with us →

  • You are the customer

    You hire us, we answer to you. For covered losses the setup is simple: you pay your deductible, we bill your insurance directly and carry the claim start to finish. Prefer to leave insurance out of it? Straight retail 50/50 — cash, check, or card. Either way, work starts on your schedule, not an adjuster’s.

  • Documented to claim standards

    Room-by-room photos, daily moisture readings, equipment logs, and an itemized scope of work — the format adjusters expect, on every job, whether or not a claim is filed.

  • Line-item pricing

    Scope of work priced to Xactimate / industry-standard rates. Transparent line items, not lump sums — you see exactly what you are paying for.

  • We carry the claim

    Billing goes straight to your carrier on a signed Direct-Pay Agreement — a real cost incurred, not an estimate to argue down. We handle the documentation, the adjuster communication, and any supplements, start to finish. We never promise what a policy will pay — we make covered losses easy to pay.

Why True Eden Restoration

Fully insured. COI available upon request.

  • IICRC training

    IICRC Certified — Water (WRT), Fire & Smoke (FSRT), and Odor Control (OCT)

  • Registered LLC

    Illinois-registered LLC, doing business in Kane, Cook, DuPage, and Will counties

  • Locally owned

    Locally owned and operated, based in Elgin, IL

  • Specialist crews

    Mold, asbestos, contents, and specialty trades handled with our preferred partners — certified crews we work directly with on every project, under one point of contact.

  • Service area

    Same-day emergency response across Kane, Cook, DuPage, and Will counties — Elgin and surrounding Chicago suburbs.

What customers say

Reviews from neighbors across the Chicago suburbs

5.0· 4 Google reviews

  • “Highly recommend this service. 10/10 experience from start to finish! Thanks True Eden!”

    Sami M.May 2026

  • “My basement flooded, they came out and dried our whole basement in the middle of the night. Very friendly, responsive, no headache, simple process. Got the job done 10/10 recommend to everyone!”

    Donald S.May 2026

  • “Amazing company! Would highly recommend to anyone!”

    Francisco O.May 2026

  • “Great work and super reliable! Very good communication as well! Would recommend to others!”

    Anthony A.May 2026
See us on Google

Where we work

Service Areas Across the Chicago Suburbs

We dispatch emergency crews across Kane County, Cook County, DuPage County, Will County. Each city below has its own local service page with response-time and recent-job detail.

Don't see your city? We likely cover it.

Call (224) 454-4376 →

Worked with us? Help neighbors find honest, local restoration help.

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Frequently Asked Questions

Common questions from homeowners across the Chicago suburbs in active water, fire, mold, storm, and sewage emergencies.

What should I do first after water damage?

Shut off the water at the main valve if you can do it safely, cut power to the affected area at the breaker if water has reached outlets, and move valuables out of standing water. Photograph everything — including the source of the water — before any cleanup. Then call us. Mitigation needs to start within 24 hours to prevent mold growth, and we can usually have a crew on site the same day across the Chicago suburbs.

Do you work with insurance companies?

Yes — we bill your insurance directly on covered losses, and you only handle your deductible. We document the loss in the format adjusters expect (room-by-room photos, moisture readings, equipment logs, scope of work with line items), and we communicate directly with your carrier so you do not have to translate technical language back and forth. You are not obligated to use your carrier's "preferred vendor" — you choose the restoration company.

Do you provide 24/7 emergency service?

Yes. Water, fire, sewage, and storm damage do not respect business hours. Call any time — including nights, weekends, and holidays — and you will reach a live person who can dispatch a crew. Faster response = smaller loss.

How fast can restoration begin?

For active emergencies in our core service area (Elgin, Streamwood, Bartlett, Schaumburg, Hoffman Estates, and surrounding cities), give us 90 minutes — we target on-site response within 90 minutes of the call. Mitigation — water extraction, board-up, tarping, containment — starts as soon as the crew arrives. The full restoration timeline depends on the scope and the insurance approval cycle.

Do you handle fire and smoke damage?

Yes. Fire response includes emergency board-up, securing the structure, soot and smoke residue removal, odor neutralization with hydroxyl or ozone treatment as appropriate, content cleaning, and full reconstruction once the carrier approves the scope. We coordinate the whole job from day one so you have a single point of contact instead of juggling subs.

Do you provide mold remediation?

Yes. Mold work uses IICRC-trained technicians with proper containment (poly barriers, negative air, HEPA filtration) to prevent cross-contamination during removal. We address the moisture source first — mold is a symptom; the leak or humidity issue is the disease — then remove affected materials and treat the area. Post-remediation verification is available on request.

What areas do you serve?

We serve the Chicago suburbs across Kane, Cook, DuPage, and Will counties — including Elgin, Streamwood, Bartlett, Schaumburg, Hoffman Estates, St. Charles, Geneva, Aurora, Naperville, and many surrounding communities. If your city is not listed, call us — we likely cover it or can refer you to a trusted partner.

Can you help with reconstruction after mitigation?

Yes. Mitigation (drying, demo, containment) and reconstruction (drywall, flooring, paint, cabinetry, structural repairs) are coordinated under one roof so you do not hand off to a separate contractor after the dry-out. One point of contact, one schedule, one scope of work.

Active Emergency? Call Now.

You will reach a live person 24/7. Give us 90 minutes — a crew is on site across the Chicago suburbs.

Call Now for Emergency Help(224) 454-4376

Insurance claim coordination from day one. We are not a "preferred vendor" — you choose us.

(224) 454-4376